What
does a good decision look like?
History
is littered with infamous bad decisions. The Donner party took a shortcut. The
Titanic launched without enough lifeboats. Engineers chose to fill the Hindenburg
with flammable hydrogen gas. Each bad decision seemed like a good idea at the
time. Hindsight is 20/20, but how can you tell the difference between a good
and bad decision before it becomes history?
We
often learn more from bad decisions than we do from good decisions, but
learning from bad decisions is high risk, and the results can be catastrophic.
Take the decision to jump off of a tall building with nothing but a beach towel
as a parachute. The risk of an unsuccessful outcome is enormous, and failure leaves
no room for a repeat attempt. We can learn from a bad decision, if we survive
it.
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| Aircraft Crash in Taiwan |
Can
we learn to make good decisions in advance and glean the experience of bad
decisions without incurring all the risk? Yes!
According
to the Aviation Safety Network, 2015 was the safest year in the history of air
travel. (http://news.aviation-safety.net/2016/01/01/despite-high-profile-accidents-2015-was-the-safest-year-ever-according-to-asn-data/)
We have come a long way since the 1970s when several thousand people were
killed each year in air travel. Multiple factors have contributed to the
improvement in air safety—better maintenance, better airplanes, better
pilots—but perhaps the most significant improvements were made in aviation training.
Air travel is safer because of better training, and training is better
primarily because of improved simulation tools and techniques.
If you want to
make better decisions, train like pilots do.
Aviation
is not inherently dangerous, but it can be unforgiving of error and the results
of error can be catastrophic. Yet, successful aviators cannot gain the skills
necessary to succeed without trial and error. To develop good airmanship,
pilots must exercise bad airmanship and live to tell about it. Pilots become
better by surviving their mistakes. It is an effective way of learning, but risky,
inefficient, and costly.
To
solve this problem, Edwin Link, a barnstorming pilot of the 1920s, invented and
patented the first flight simulator—The Pilot Maker—in 1929. Flight schools
weren’t interested at first and his invention ended up as a carnival ride, but
when WWII began the military employed his simulators to increase the survival
rate of their student pilots. (http://www.nationalaviation.org/link-edwin/)
Simulation has been a hallmark of aviation ever since.
Can
we apply these same training techniques used to make pilots safer in other
areas such as business, sports, or families? Yes.
Successful
leaders in any field can teach the principles of good decision making using
three basic simulation tools: 1)Historical simulation 2)Role playing 3)Risk-free
or reduced-risk execution.
Aviators
love to sit around and tell harrowing stories of survival. It may seem like a
simple ego-building exercise in braggadocio, but in fact the stories serve a
very important purpose. They convey hard-earned knowledge to other aviators and
allow them to learn from someone else’s experience. This experiential
storytelling is a type of historical simulation. Listeners can put themselves
into the story and learn the same lesson without the dangers or the risks.
Historical
simulation can take on other forms such as Monday-morning quarterbacking, case
studies, and accident investigations. Decisions can be reviewed, analyzed, and
learned from without the risk of personal failure. Furthermore, information
conveyed in the form of a story is more likely to be remembered. With
additional resources, successful, and unsuccessful, events can be converted
into full-blown simulation to convey historical knowledge effectively.
Do
you take time to mentor the up-and-coming leaders of your organization by
sharing your personal experiences of success and failure? Do you encourage your
leaders to learn from the mistakes of others through open communication? Do you
review performance and debrief good and bad decisions so that everyone can learn?
Historical simulation can be a powerful tool for improving decision-making.
Role-playing
is an inexpensive and risk-free form of simulation that can be used effectively
in a variety of situations. The US military has been using role-playing
scenarios for over fifty years to train its pilots. During the rigorous
training to earn their wings, pilots are subjected to scenario-based emergency
training that tests both the nerves and knowledge of the pilot trainee. They
are given an emergency situation that requires a prescribed course of action
and then asked to talk their way through the resolution of the emergency
step-by-step to a logical, and procedurally correct, conclusion. To simulate
the stress that the actual emergency situation might cause, this is often done
in front of their peers, with the threat of being grounded for the day if they
don’t handle it correctly. Effective? Yes. Risk-free? Yes. (For more about
scenario-based training in aviation visit FAA.gov.)
The
use of role-playing can take on several forms from simple one-on-one training,
group discussions, or even expanded scenario-based training simulations. This
allows all the participants to put themselves into character and experience the
teaching moment without the actual risk of failure (other than perhaps
embarrassment with peers for poor performance). It allows participants to
experience a problem from a specific point of view and develop an understanding
of the problem and solution from a variety of viewpoints, thus increasing, and perhaps
more importantly, personalizing their experience and knowledge.
Do
you use role-playing exercises to train and teach your team? Can you think of an
experience (personal or historical) that would make an effective scenario for
everyone to learn from in a role-playing exercise? Effective role-playing can
allow us to learn the lessons of a failure, or success, without risk.
In
spite of our best efforts to prepare someone to make decisions, we cannot
eliminate all the risk in the learning process. However simulation can provide
learning options that are free from the risk of bodily harm. Edwin Link’s Pilot
Maker did just that. A potential pilot could practice decision-making,
execution of procedure, and manipulation of controls without risking life and
limb. Modern-day simulation elevates the experience to such an advanced level
that landings performed in the modern simulator are recognized by the FAA to
validate landing currency. A pilot can perform a variety of emergency
procedures in the simulator, and the only risk incurred is that of failure to
advance in training. Advanced simulation can provide a risk-free learning
experience.
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| Modern Aircraft Simulator |
If
simulation is not available or impractical, provide side-by-side mentoring to
reduce the risk in learning. Aircraft with dual controls provide student pilots
the opportunity to fly the airplane with an experienced instructor ready to
take control when the risk becomes too great. The instructor can also
demonstrate each maneuver, and save them both from harm. The learning process
involves numerous transfers of aircraft control as the student pilot struggles
to manipulate the aircraft. Flying with an instructor provides a reduced-risk
option for learning to fly.
What
risk-free or reduced-risk training opportunities do you provide for your team?
Is simulation available for training dangerous or difficult tasks risk-free?
Can you reduce the risk of the learning process with side-by-side mentoring?
Simulation and mentoring make learning more effective while reducing the risks
of the learning process.
How
do we learn to make good decisions? Can we capitalize on the historic lessons
of bad decisions? Can we achieve the benefits of experience while avoiding the
risks? We can do all these things, if we employ some of the tools that made
2015 the safest year in commercial aviation—1)Historical simulation 2)Role
playing 3)Risk-free or reduced-risk execution.
If you want to make better decisions, train like
pilots do.
